General Questions
Is Implementation easy?
Yes, and quick too! Once Service and Merchant Agreements are completed, managers will have access to all StorageRentPayment tools so your tenants can begin submitting payments!
What do I need to buy?
Nothing! If you have a computer with an internet connection you are all set. Our system is web-based, so you will only need a log-in, password and subscriptions to the items you need.
Do I need to purchase any hardware/software?
Once again, you don't need to buy anything. As long as you have a computer that you can access the internet from you are ready to use StorageRentPayment's services.
Should I hire extra IT professionals to manage the implementation?
No! You would not require an internal IT staff. StorageRentPayment will handle your needs. Our staff is available to ensure that start up is a seamless process and to avoid any interruptions to your daily operations.
Is StorageRentPayment a secure site?
Yes. We have put security measures in place to help protect against loss, misuse or alteration of data under our control. StorageRentPayment uses 256-bit AES encryption and we are PCI and CISP Compliant. This program is intended to protect cardholder data – wherever it resides – ensuring that members, merchants, and service providers maintain the highest information security standard. We also offer Verified by Visa and MasterCard Secure Code. Verified by Visa: StorageRentPayment helps property managers mitigate chargeback risk through our "Verified by Visa" program. MasterCard Secure Code: MasterCard's program to help property managers mitigate chargeback risk is the MasterCard Secure Code program.
Can I measure my tenant's use of StorageRentPayment?
Yes. StorageRentPayment services include detailed reporting that will allow PMC's to view the number of times your tenant's use our services. You also get detailed line item reporting that ties out to your bank deposits.
Can tenants pay using credit cards, debit cards or electronic checks?
Yes. StorageRentPayment offers many options for tenants to make timely payments.
How do I manage chargebacks or declined transactions?
StorageRentPayment has dedicated staff members to manage and successfully represent these transactions on your behalf.
Can StorageRentPayment offer integration to our accounting software?
StorageRentPayment offers full accounting software integration. This allows management companies to automate and streamline the collection process. Integration eliminates manual payment posting while also allowing tenants to securely access updated online balance information. We will automatically post electronic payments directly into property management accounting software ledgers. Integration is available for most major property management accounting software packages.
Property Manager/Owner Common Questions
How do I receive payment confirmations?
Confirmations are sent by both fax and email, your choice. Payment confirmations are received within minutes of a transaction being completed.
How will the different payments behave?
If your tenant pays with a credit card, it is processed and authorized instantly. Electronic checks can take up to 5 business days to process through the tenant's bank. StorageRentPayment issues payment to your property for all transactions at the end of each business day.
How do I offer your service to our tenants?
Set up is a simple process. Please contact our Sales Department at 877-809-0555 and press Option 1 or send an email to sales@StorageRentPayment.com.
What is a user group and what distinguishes each group?
The user groups allow certain privileges to your managers. You can choose to give/restrict access to certain parts of our service when creating a manager’s profile. The different categories are as follows:
- Property Manager: For the normal property manager. They can run reports, add tenants and make payments.
- Accounting: A read-only version of a manager. They can run reports but cannot make payments.
- Security: An additional group to add to a user to supplement their user rights. They can add other managers and are usually a corporate user.
- Rental Agent: Same as a property manager, but they cannot get export files for integration.
- Tenant: For tenants, so they can make payments to your property.
What reporting services are available to my management team?
Our most commonly used reports are the Transaction Activity Report and Statement Report. The transactions report will allow you to see every transaction for your property for a given date range. The Statements report will allow you to see every bank deposit with detailed line item reporting. The Statement Report is extremely useful for daily bank reconciliations.
Renter's Common Questions
How do I know if a payment was processed?
StorageRentPayment sends payment confirmations to both you and your property via email. We also notify you by email, if a payment has been reversed or canceled. Additionally, once you have created an online profile, you may also login to our website at anytime to view account history. As always, our Customer Service Representatives are also available 7 days a week. If you have questions regarding a payment, please call 877-809-0555.
How do I reset my password?
If you have lost or forgotten your password give us a call and we can reset it for you. Our website also contains a "Forgot Password?" link. To protect your profile from unauthorized use, our system will "lock down" your account after 5 failed log in attempts. If this occurs, please call for assistance.
How can I cancel or refund a payment?
StorageRentPayment can only take refund or cancellation requests from property managers. If you would like a payment canceled or refunded, please contact your property manager's office directly. They will contact our team for assistance.
How can I change the email address on my profile?
You have the ability to update your profile information at any time. Log onto our website at www.StorageRentPayment.com and supply your username and password to access your account or call our customer service team at 877-809-0555, one of our agents will assist you in updating your profile.
How can I setup/cancel Click Pay reminder emails?
You may turn on/off the Click Pay reminder email at any time. Log onto our website at www.StorageRentPayment.com and supply your username and password to access your account. Once in your account, click the "Click Pay" option to turn the service on/off. You may also call our customer service team at 877-809-0555, one of our agents will assist you with turning the Click Pay service on/off.
How can I start/stop the AutoPay service?
You may turn on/off the AutoPay at any time. StorageRentPayment will automatically pay on the specified day each month. Once you create an account, select our "Set up an AutoPay" feature. You will need to provide your bank's routing number, your account number, the rent amount and the day you would like the payment processed. We will take care of the rest!
How can I view my payment history?
You may access your account history at anytime. Once you log into our website click "account history". StorageRentPayment's Customer Service Team is available 7 days a week to assist you with any questions.
Why is my account inactive?
Our system will not allow any payments for a profile that is set to inactive. A property manager always has the right to set a profile to inactive and refuse payments from a specific tenant. Please call our customer service team for assistance at 877-809-0555 . Common reasons that a profile would be set to inactive are: NSF on a previous transaction, Chargeback on a previous transaction, Manager from the property specifically set the account to inactive, or end of a lease for a tenant.
What is my balance due at the property?
As a third-party payment processor StorageRentPayment does not have access to this information. All inquiries would need to be made to your property directly.
How can I process online payments?
The process is simple. A tenant may create a profile online, select their property and "make a payment". Transaction receipts are sent to your email address within minutes.
How can I process payments by Phone?
Tenants may call, toll-free, 877-809-0555, to speak with StorageRentPayment Customer Service, 7 days a week.
Do you send payment confirmations?
Absolutely! StorageRentPayment will send confirmation of all transactions to both the property and the tenant. In order for a tenant to receive a payment receipt, an email address will need to be provided.
Is your system secure?
StorageRentPayment uses 256-bit AES encryption and we PCI and CISP Compliant. This program is intended to protect cardholder data – wherever it resides – ensuring that members, merchants, and service providers maintain the highest information security standard. Verified by Visa: StorageRentPayment helps property managers mitigate chargeback risk through our "Verified by Visa" program. MasterCard Secure Code: MasterCard's program to helps property managers mitigate chargeback risk is the MasterCard Secure Code program.
What types of services does StorageRentPayment provide?
StorageRentPayment provides Storage Rental Companies and their tenants a convenient way to process rent payments. Customers can pay for their monthly rent using most major credit cards; we accept Visa, MasterCard, Discover and also offer the option to pay by electronic check.
Why is my payment being declined?
StorageRentPayment has not declined your payment; this is a response we have received from your banking institution. If you have received this message, please contact your bank for further details. Once you have, we will be happy to process your payment again.
What is an eCheck?
An eCheck or electronic check (ACH) is a way for you to make a payment using your bank account over the phone or online. It is handled the same way as a paper check by your bank. The process is simple. In order to use an electronic check you will need the routing number to your bank (usually the first nine numbers at the bottom of a paper check) and your account number. This method of payment can be used to set up AutoPay, for recurring payments.
